We strive to provide the best customer service available. It is our belief that as a real flower shop we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established this return/refund policy to provide our customer with a complete understanding of how replacement orders or refunds are processed:

Brief Overview of Policies

I hereby certify and agree to be bound by the following terms for this product order:

1. I have verified that my order is to a deliverable location
2. I have submitted the proper physical street address for delivery and not left out correct postal code, apartment number, Suite, Street, Ave, or business name as determined by USPS. This address is not an APO or PO Box.
3. In case the recipient is not available at the address given, I agree that UPS or FedEx can leave the Floral Arrangement at the doorstep.
4. I authorize Classic Flowers and Gifts to charge my credit card applicable upcharge for correcting any delivery option error as well as any address correction charge as determined by our drivers & their carrier Fed-Ex upto $14.99 without notice.
5. I agree to pay Classic Flowers for any cancellation on my part or deletion they make due to my error up to $14.99.
6. I agree that delivery delay due to weather conditions, incorrect address or act of terror is not cause for refund or replacement under any circumstances.
7. My order will be delivered between 1pm and 7pm.
8. If canceling, I will do so at least 24hrs in advance of delivery or be charged in full.


Our Most frequently asked question is: Am I paying in Canadian Funds or U.S.A. /Currency? Answer: It works like this:

(a) Canada sending to anywhere in Canada = $Canadian Curency

(b) Canada sending to anywhere in U.S.A. = $U.S.A. Currency - *Min order is $39.99 USD Funds

(c) U.S.A. sending to anywhere in U.S.A. = $U.S.A. Currency

(d) U.S.A. sending to Canada You have the *Choice to use Canadian or US Funds Please call us and let us know what currency you choose- * Please Note* If sending in *Canadian Funds - GST & PST Taxes must be charged as mandated by the government.

(e) International Orders = $ The Country's Currency exchange rate for that day applies in all scenarios

Q: How will I know if the flowers have been delivered?

A: Unlike the tracking services that we have come to expect with national and international courier services, the worldwide and North American floral industry has not yet adopted an international order tracking system that is "instantaneous".

There is a 99 cent charge for all small enclosure cards with each order

The best way to confirm successful delivery of your gift is often to contact the recipient directly. If you suspect a case of non-delivery, you may also e-mail us on the next business day after scheduled delivery was to have occurred. We have an outstanding track record of delivering flowers on-time throughout Canada and across the world.

1) If any customer claims an order was not delivered we ask that we are given at least 24-48 hours to contact the filling florist to determine what occurred. In many cases delivery was attempted but either the recipient was not home and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurred. If a florist created an arrangement and attempted a delivery then that florist should be given the opportunity to complete the delivery.

Remember it is the responsibility of the sender to make sure the recipient or someone else is at the address given and not of the florist on the requested delivery date


2) If it is determined that the filling florist did not make the { Delivery * Attempt } it is our policy to provide you with a refund.

3) If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement then the recipient should contact the florist who made the delivery. In almost every case the filling florist will gladly replace the arrangement. To request a replacement either the filling florist or Classic Flowers & Gift Baskets must be contacted within 48 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided by the filling florist.
No refunds or replacements will be made for any order should the recipient or sender not notify the filling florist within 2 days of the original delivery date.
It is the responsibility of the sender to review all of the information provided on this page relating to refunds and/or replacements.

2 Day Return Policy On average, the flowers should last between 2 and 7 days. Should your flowers perish within Two (2) days of the delivery date, will be happy to replace with new flowers , just bring them back to us.

To assist us in quality control, it is our policy that you must bring back the original flowers to us, thanks.

Regretfully, we cannot arrange a resend of fresh flowers to you if the original flowers are disposed of, thereby making them unavailable for our florists to assess the cause of the problem.

4) If an order is filled and it is determined that inappropriate or unauthorized substitution has occurred, we reserve the right to have the filling florist replace the arrangement.

5) We will give a 10% discount on the next purchase if the filling florist fails to provide a resolution to any problems that occur during the preparation and/or delivery of the item within *72 hrs of the requested delivery date.

6) We reserve the right to reject any order provided to us that we deem questionable or possibly fraudulent. When an order is received by We review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error.
If an add on item is not delivered we will give you a store credit only

7) Should any customer place an order through Us and then need to cancel the order, the cancellation must be made prior to the delivery or * attempted delivery of the order. If the cancellation is received after the order is delivered or *attempted delivery then no refund can be issued. Cancellations cannot be accepted if a customer places an order but provides information that prevents direct delivery such as in the case of a bad work or home address or failing to tell us that the order is going to a business. The customer can obtain new information so the order can then be properly delivered using correct information. This is to protect the florist who fills the order and then attempts to make a delivery.

8) If you placed an order We will attempt to fill the order as closely as possible however if the container, flowers or other items that comprise the order are unavailable then the order will be substituted with content equal to the original value of the order.

9) We are not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

10) We are not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. Bay Gift Baskets & Flowers makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.

10. b All refunds are credited back at the end of each month.

11) When a customer allows substitutions this means that the sender is allowing the filling florist to use those flowers they have available to work with in trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so. If no florist has the arrangement than the order will be filled to the value spent using a different container that may not be similar to the one pictured.

12) Regarding international orders, once an order has been transmitted to the overseas office it cannot be canceled for any reason. If a sender provides incomplete or inaccurate information the sender is responsible for updating the information so the overseas florist can complete delivery of the order.

13) Orders going to a * Funeral home or church service, halls & cemetary providers.

It is the responsibility of the sender to contact the appropriate venue to provide us the florist with the correct viewing times and or service times. If the times are not provided to us we will assume service times to be 2-4, 7-9, 5-9 or 6-9. We will try to send for first viewing 2-4 as we can't Guarantee however your order { arrangement } will be there guaranteed for the 2nd viewing 7-9 pm thanks

14) There will be a $8.99 service charge for all processed cancelled orders Thanks

15) All orders that are sent to * canadian address's or destinations will be charged the applicable canadian taxes { GST - 6% & PST - 8% } Unless the sender wants to pay with a US denominated credit card and wants the total value in US funds to recieve the added value in the currency differance to be added to the product thanks

16) Orders that are going to a business we mark as a priority to our driver However We cannot * Guarantee times for Business or be responsible for the recipient leaving early. Normal Business order times are from 1:30pm to 6pm Thanks

17) We are not responsible for *Duplicate orders, WHEN YOU HIT THE SUBMIT BUTTON AT CHECKOUT ! YOU WILL RECEIVE AN *AUTOMATIC E-MAIL RESPONSE FOR EACH ORDER SENT. It is the responsibility of the sender to contact us otherwise we will assume you want to send all orders submitted thanks.

18) Free delivery only applies to orders placed online!

19) Please choose Only 1 Discount per order. The greater discount will apply and be adjusted accordingly on Invoice thanks

* Free Same Day Delivery :

*Applies to all * Fresh Flowers & * Florist Filled Fruit & Gourmet Baskets Orders Sent & Does * Not Apply to Gourmet & Fruit Baskets & our Speaking Roses - Sent by Courier * Fed-Ex or UPS as the applicable { Shipping Charges will Apply } Thanks -
Free Delivery -
Free Delivery Does *Not apply for RR & Remote areas as well as citys not listed in our city delivery coverage area, they will be charged a minimum of 14.99 or more depending on destination.
*Free delivery with online orders only !



* Questions regarding * Cut-Off - Times M - F and weekend delivery in the * Recipients Time Zone Please Call - 416-532-8640 or see below thanks

Q: How will I know if the flowers have been delivered?

A: Unlike the very expensive tracking services that we have come to expect with national and international courier services, the worldwide and North American floral industry has not yet adopted an international order tracking system that is "instantaneous".

The best way to confirm successful delivery of your gift is often to contact the recipient directly. If you suspect a case of non-delivery, you may also e-mail us on the next business day after scheduled delivery was to have occurred. We have an outstanding track record of delivering flowers on-time throughout Canada and across the world.


THANKS - James
General Manager -
Classic Flowers & Gift Baskets